Scripps Mercy Hospital San Diego - San Diego, California

collena horne

DO NOT have your baby delivered at this location. I had my purse stolen right after I delivered. How low can a staff member be to steal items from a patients when they are at their most vulnerable state. Staff and nurses was not helpful with the situation either. Neither was security. 11/23/2024 my purse was stolen from labor and delivery ! A floor that highly secured but yet my purse was stolen and they tried to use it at 7/11 crazy and sickening. Not to mention the nurses are very rude during your stay and it obvious communication is not key at this site. I work in the medical field and the lack of communication between nurses and staff is unbelievable. Do better

Roly Ortiz

Leg broken in several places and I have way too much to say and thinking about it probably comes down to how much pain I have.
I am programmed to have surgery on Friday around 3 basically one day after I show up.
The problem is that I have a lot of pain and the Dr. doesn't know how to remedy this.
I have asked and asked for pain medication and I really don’t understand why they can’t get the pain to stop.
Ive asked why they don’t give me more or stronger pain medication and get no real answer.
I feel that I need to go to another Hospital as they are incapable of doing it right.

Ximena Ramirez

I had surgery on 10/08. I was one of the first patients in the morning and I have nothing but good things to say about everyone I encountered from the door. Mrs Sylvia was a delight to check in with, I came in a little bit nervous for my procedure and she thanked me for coming prepared and made me feel welcomed. Eric was my pre op nurse and he did a really good job prepping me for surgery. Ate Thelma was my surgical nurse and I just want to tell her the biggest thank you for taking care of me. Since she picked me up at pre op she made me feel safe. Knowing I was going to be under with her in the room, I knew she was taking care of me, along with Lindsay. Obviously dr Taller and dr Abhijith, my surgeon and anesthetist, did amazing and kept me safe and alive, which I’m very thankful for. I unfortunately and thankfully don’t remember my recovery nurse, that wasn’t my finest moment and my apologies. Post op was a breeze thanks to my nurses Fara, Daniel, Ceajay, Marygrace and Evelyn. This has been my only surgery and medical stay ever, this hospital has an amazing team that I appreciate a lot. I came in nervous and scared but it stopped the second I met these people. I’m deeply grateful for the care I received.

The hospital is clean and has everything and more you could need. In any case the only thing I would improve is a little more room and improved space for visitors. There was only one chair for visitors in a double patient room. But that is it. Amazing people and good facility.

Pug Yoga

My daughter was brought here by ambulance after a moderate car accident in which an airbag deployed in her face. I came to the ER room to meet up with her around midnight and NOBODY addressed me or seemed helpful. The security guards were unwelcoming and seemed irritated that they had to stop talking to each other. I waited in line to talk to a registration person and when it was my turn she never smiled and did not offer much help with my questions. I finally met with my daughter who was stuffed in a tiny room with a curtain in the middle that separated it for another patient. The nurse left my daughters stickers all over the room and never even used them for anything. She left the Epic chart open and left the room without locking the screen, multiple times. I was able to read not only my information but clearly saw information for the other patient in the same room. The nursing team was obviously understaffed, my daughter hardly had attention and I never even saw a physician. We were there for almost 5 hours and she got 2 x-rays and some Tylenol that she couldn't swallow. The bill was over $9k . I called billing for an itemized bill and the line disconnected. I called the medical records/ ROI department a few weeks after to ask how I could obtain her records for my supplemental insurance and the guy on the phone was rude and seemed irritated that I was calling instead of trying to figure it out online. After the conversation I thanked him and said goodbye and he did not even reciprocate, he literally mumbled something. This place is awful. Not a good experience in any way. The administration should be ashamed. This place is in desperate need of basic customer service training across the board.

Athena Baby

Unfortunately, in order for it to register you have to put a star, they are the worst. There are maybe a couple of nurses and doctor that are very nice, but overall the majority are very unprofessional. The place is very disgusting. It's supposed to be sanitary, it's a hospital, and it's not When I went, they made us use the same toilet, I told them several times that it was all clogged up and the girls in the front were you register? Didn't even care, so each person who had to go in had to go to the bathroom in the same clogged toilet that was not flushing, then the water fountain was absolutely disgusting. Now, for the most disgusting part, my daughter, which rushed to emergency, and she was bleeding, had no idea what was wrong, an uncaring uncompassionate. Nurse decided to tell her that it could be a miscarriage. Been the most disgusting thing that she could possibly tell her asked her blood pressure is spiking, and she's so upset in everything that Look at it this way, if you're having a miscarriage, then that means that you can still have kids. So her blood pressure spiked way up, and she was hysterical, this lady had no idea what her diagnosis should have never said anything. In fact, the baby is just fine, and so is she they never bother telling us that she had assist, and that she had a hemorrhage, the doctor did. I will be further going on after this. Not to mention now, here's my part. When I had passed out there because I was really sick. They treated me with nothing but disrespect. I accidentally had an accident and they wouldn't even give me pants until I was being discharged. I had to walk around with a towel. They didn't even give me a gown. They were unprofessional. They kept on making fun of me because I did pass out. They were yelling at me. They humiliated me and my daughter Shane. Unfortunately, these are the only hospitals that san diego provides so good luck.If you go and you're better off, at a doctor's office At least you know, half of them won't be on the phone, and they do care Oh, not to mention the security is also a joke. I videoed it a security. Was there for a good hour? Flirting? With the girls who should have been helping, and they weren't
Not to mention, the waiting room is really gross. So bring sanitizer and your own mask. You're going to catch something here.

Jeannette rui

I was at this facility for a total knee replacement surgery on 10/17/24I had to stay several nights due to some issues with sensation. The nurses, CNA’s, Dr. Dietz, physical therapists, Justin,Steven and Sarah were amazing. Michael who worked for housekeeping was very kind as well. The following nurses and CNA’s went above and beyond. Jackie, Jeremy, Savanah, Paola, Jav and Alexis. However I did have a situation that was so upsetting that I cried. Called my family to let them know. At approximately 6:40 pm I asked for a nurse to help me go to the restroom. I know that shift change begins at 7. No one showed up after 3 more calls. At 7:15 CNA Martin stands at the door and I told him how long I had waited. His reply to me was “Do you think you’re the only patient? It’s shift change and I have other patients to check up on. By the way what do you expect when it’s shift change.” I was so upset. My sister then called the nurses station to see if I was ok and had gone to the restroom. Here comes Jessica in a rude manner asking what was my problem that my sister has called twice to make sure I was okay. Do not work in a field in which bedside manners are worth more than any medication. I am going to make sure that this doesn’t happen to anyone else. Martin needs to find another job and Jessica needs to learn how to speak to people.

Sandra

I am writing to express my deep disappointment with the treatment I and my family received here following the loss of a loved one. While the hospital staff may have provided adequate medical care, their lack of compassion and empathy during such a difficult time was truly disheartening.

Instead of offering a private space for our family to grieve, we were asked to share the waiting room with others. This was incredibly insensitive and disrespectful, as we were all in a state of shock and sorrow. Furthermore, we were even asked to vacate the waiting room to make space for potential visitors. This request was not only insensitive but also cruel, as we were all trying to come to terms with our loss.

I believe that a hospital, especially during such a tragic time, should provide a supportive and compassionate environment for grieving families. I hope that this review will serve as a reminder to the hospital staff of the importance of empathy and sensitivity, particularly when dealing with families who have just experienced a loss.

Libby Dover

I'm not one to give terrible reviews on the internet but I have to make an exception here. The care and communication I received from an ER visit in late October 2024 was the worst I've experienced in my whole life. My recommendation is, if you can help it, don't go here.
I was bit by a new dog we adopted on my hand. The wound wasn't life threatening at all but I figured we should get it properly cleaned, x-rayed, etc. So I visited the ER over in Hillcrest. I found the staff to be unprofessional. Very basic stuff, like introducing themselves, their role, etc. just weren't done, (except for Doc). Lots of joke cracking and chatting at the nurse's station while patients waited....looking at them, like "hey, we're over here!". Then, the "wound care" was dangerous at best. The person washing my wound, (I have no idea who he was because they don't say anything to you), didn't have like a table to put my hand on while he washed it so he wheeled the SOILED LINEN CART OVER, and used the top of that as his "table" to wash my wound. Clearly not trained in sterile technique, he had gloves on but then touched every drawer and cabinet in the room - then my hand. I had to correct him on that. As he was washing the wound out with a syringe, he dropped that into the bacitracin tub, fished it out, with his dirty gloves and just starts using it again. Anyway - I could not get out of there fast enough. The kicker is this, they charged my insurance company $12,000 in total for this. So if you're angry with our health care system and the cost of care - you can direct some anger at Scripps Mercy. In closing, save yourself a possible MRSA infection and go anywhere else.

RESPONSE to Owner: I have already emailed you at that address, along with the Insurance Commission and CA Medical Board. Sent on 10.31.24. Please go back and check emails.